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Our Newsletter


Delivery Address Help

Hospitals

The courier is not able to deliver to specific people or wards and can only deliver to the Hospitals own internal delivery centre. Please make sure you provide a detailed address, noting whether the recipient is a patient or Hospital Staff, and including (where possible) Ward number and Floor Number.

Office Buildings

As the courier will not deliver to a specific person, and often can only leave the parcel at a reception, please ensure a business address is as accurate as possible including (where possible) Business Name and Floor number.

Hotels, Motels

As the courier will not deliver to a specific person, and often can only leave the parcel at a reception, please indicate whether the recipient is a guest or a Staff Member in the "Order Instruction/Comment" section Step 4 when checking out . If you can include a room or suite number it is appreciated but the name that the guest checked in under is required.

Why do you we require Postcodes

We require a Postcode to ensure delivery in a timely fashion. Postcodes are also used to work out your shipping cost.
Failure to provide us with the correct Postcode or Delivery Option will result in delays and delivery may be cancelled. 
To get help and find the correct post code please use this link to New Zealand Post:http://tools.nzpost.co.nz/tools/address-postcode-finder/

Important!

We take no responsibility for undelivered items due to incomplete or incorrect delivery details that we are provided with.
We try our utmost to have products delivered in the required timeframe; however we do need to fit in with a courier service.